Purchasing Policy

Purchasing Policy

Last updated August 28, 2018

This Purchasing Policy outlines the terms that govern your purchases on the Website.  Capitalized terms not defined in this Purchasing Policy have the meanings given in our Terms of Use. The Purchasing Policy is part of, and incorporated into, the Terms of Use.

Payment Options

All prices shown on the Website are in U.S. Dollars. We accept payment via American Express, Visa, and MasterCard. When you make a purchase with your credit card, an authorization hold in the total dollar amount of your order is placed on the card at the time of order placement; however, your credit card will not be charged until your order ships. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page instructing you to try another method of payment.

We do not accept debit cards. Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.

We are prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls Specially Designated Nationals List, or to countries sanctioned by the U.S. Any such transactions will be declined.

We take reasonable measures – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.  Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit to us. Any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information, please view our Privacy Policy.

Sales Tax

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “Sales Tax”), is calculated based on applicable federal and provincial tax laws. Typically, Sales Tax displayed during checkout is estimated until the order has shipped. Sales Tax may also be applied to shipping fees.

Price Adjustments

It is always possible that, despite our best efforts, some of the products we sell may list an incorrect price on the Website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.

Your order number

We will assign an order number to your order and email it to you  when we accept your order. Please tell us your order number whenever you contact us about your order.

If we cannot accept your order If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.

Product Availability

We will seek to ensure that the Website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our Website in product drops for which there is high-demand, we cannot guarantee the availability of the Website or that any products on the Website will be available for purchase. Accordingly, all orders placed through the Website are subject to availability and acceptance and Palace Skateboards.  In the event that your ordered items are unavailable, we will notify you as soon as we can.  We reserve the right to change the products listed on the Website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session.  We may also modify or discontinue any products on the Website. If Palace Skateboards discontinues a product you have ordered, you will receive a full refund for any product purchased but not yet shipped.

Variance from Website Appearance

The images of the products on our Website are for illustrative purposes only. Please note that colours on our Website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We take reasonable steps to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.


All merchandise ordered on the Website can be shipped to all 50 U.S. states, the District of Columbia and to all Canadian provinces and territories. Note we do not ship website purchases outside of these countries.

Estimated delivery times and shipping options are set out and explained on our Website here, and various delivery costs are set out and explained on our Website here. Once your order ships, we will send you an email confirming that your order is on its way.

You can track your order at any time by clicking on the tracking link included in your shipping confirmation email.

Returns Policy

Items in “as new” condition, with all original tags attached and in original packaging, may be returned within seven (7) days of receiving your order.  Custom items and items marked “Final Sale,” however, are not returnable. The customer is responsible for all return shipping charges and liability for lost or stolen return packages.  We therefore recommend that you use a trackable service to return your items to us. Please comply with the guidelines set out on the returns form included with your order. Refunds are issued in the original form of payment for all purchases, after the returned item has been received and processed by Palace Skateboards. If any mistakes have been made on your order, please contact onlineusa@palaceskateboards.com and we will assist you.


Due to the limited availability of our products, we cannot hold stock for exchanges.

Inquiries and complaints

If you have any questions or complaints about the product, please contact us. You can email us at onlineusa@palaceskateboards.com or write to us at Palace Skateboards, 67/68 Hatton Garden, Suites 11/12, London, EC1N 8JY, UK

Changes to this Purchasing Policy

We may update this Purchasing Policy from time to time.  Updates will be effective upon posting.