Purchasing Policy

Payment Options

We accept American Express, Visa, and MasterCard for online purchases. For credit card purchases, an authorization hold in the total dollar amount of your order is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page instructing you to try another method of payment.

We do not accept debit cards. Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.


Sales Tax

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees.


Price Adjustments  

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.


Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.


Product Availability  

We will seek to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.


Variance from Website Appearance  

The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.



Shipping  

All merchandise ordered on shop-usa.palaceskateboards.com can be shipped to all 50 U.S. states and to all Canadian provinces and territories. Note we currently do not ship website purchases internationally.

Estimated delivery times and shipping options are set out and explained on our website here, and various delivery costs are set out and explained on our website here. Once your order ships, we will send you an email confirming that your order is on its way.

You can track your order at any time by clicking on the tracking link included in your shipping confirmation email.

Returns Policy

Items may be returned within 7 days of receiving your order. The customer is responsible for all shipping charges and liability for lost or stolen packages. Please comply with the guidelines set out on the returns form included with your order. If any mistakes have been made on your order please contact onlineusa@palaceskateboards.com and it will be rectified.


Exchanges

Due to the limited availability of our products, we cannot hold stock for exchanges. 


Inquiries and complaints

If you have any questions or complaints about the product, please contact us. You can email us at onlineusa@palaceskateboards.com or write to us at Palace Skateboards, 100 Fulton Street, Boonton, NJ, 07005.


Privacy Policy

Palace Skateboards Inc (“us”, “we” and “our”) is committed to protecting the privacy of those who use and order products on our website www.palaceskateboards.com. By using and ordering products on our website, you consent to the collection, use and transfer of data in accordance with our Privacy Policy.  Please read this Privacy Policy before using our website. If you do not agree to this Privacy Policy, please do not use our website.



Your California Privacy Rights

California resident customers of ours have a right to obtain a list of personal information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of personal information shared and the companies among which it is shared. This request may be sent electronically by email to privacy@palaceskateboards.com. We will respond to these requests for the list within 30 days. Written requests may be sent to Palace Skateboards, Unit B4, Valley Link Industrial Estate, London, EN3 4TY, UK. Requests for this information that come to us through other channels may result in a delayed response.

 

Changes to this Purchasing Policy

We may change this Purchasing Policy from time to time. This Purchasing Policy was last updated on 20 March 2016.